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Privacy Policy
The short version
The short version
We collect only what we need. We don't sell your data. We don't share it with anyone who doesn't need it to help us do our job. We keep it for as long as we're required to by law and no longer.
The longer version is below — but that's the principle behind all of it.
The short version
The short version
We collect only what we need. We don't sell your data. We don't share it with anyone who doesn't need it to help us do our job. We keep it for as long as we're required to by law and no longer.
The longer version is below — but that's the principle behind all of it.
When you use our website
When you use our website
We collect standard analytics data — pages visited, time on site, device type, approximate location. This is used to understand how the site is being used and to improve it. It does not identify you personally.
We use cookies to make the site function correctly and to collect this analytics data. You can manage cookie preferences at any time using the banner on the site.
When you submit an enquiry
When you contact us through any form on this site, we collect your name, email address, phone number, and the content of your message. This information is used solely to respond to your enquiry and, if appropriate, to progress a property transaction.
When you subscribe to our market updates
We collect your email address for the purpose of sending our monthly market note. Nothing else. You can unsubscribe at any time using the link in any email we send.
When you attend a viewing
For in-person viewings, we collect identity and proof of funds documentation as required by our anti-money laundering obligations under the Money Laundering Regulations 2017. This information is stored securely and used only for compliance purposes.
When you use our website
When you use our website
We collect standard analytics data — pages visited, time on site, device type, approximate location. This is used to understand how the site is being used and to improve it. It does not identify you personally.
We use cookies to make the site function correctly and to collect this analytics data. You can manage cookie preferences at any time using the banner on the site.
When you submit an enquiry
When you contact us through any form on this site, we collect your name, email address, phone number, and the content of your message. This information is used solely to respond to your enquiry and, if appropriate, to progress a property transaction.
When you subscribe to our market updates
We collect your email address for the purpose of sending our monthly market note. Nothing else. You can unsubscribe at any time using the link in any email we send.
When you attend a viewing
For in-person viewings, we collect identity and proof of funds documentation as required by our anti-money laundering obligations under the Money Laundering Regulations 2017. This information is stored securely and used only for compliance purposes.
How we store your data
How we store your data
All personal data is stored on secure UK-based servers. Access is restricted to Aurum Property Ltd staff who require it to perform their role.
We do not store payment card information. Any financial transactions are processed through regulated third-party providers.
How we store your data
How we store your data
All personal data is stored on secure UK-based servers. Access is restricted to Aurum Property Ltd staff who require it to perform their role.
We do not store payment card information. Any financial transactions are processed through regulated third-party providers.
Who we share it with
Who we share it with
We do not sell personal data. We do not share it with third parties for marketing purposes.
We may share data with:
Legal representatives — solicitors and conveyancers involved in a transaction you are party to.
Regulatory bodies — where we are legally required to disclose information, including HMRC and law enforcement agencies in connection with our anti-money laundering obligations.
Service providers — companies that help us operate our business, including our CRM provider, email platform, and website host. All service providers are contractually required to handle data in accordance with UK GDPR.
We will never share your data with another property agency, a marketing company, or any third party for purposes unrelated to your enquiry or transaction.
Who we share it with
Who we share it with
We do not sell personal data. We do not share it with third parties for marketing purposes.
We may share data with:
Legal representatives — solicitors and conveyancers involved in a transaction you are party to.
Regulatory bodies — where we are legally required to disclose information, including HMRC and law enforcement agencies in connection with our anti-money laundering obligations.
Service providers — companies that help us operate our business, including our CRM provider, email platform, and website host. All service providers are contractually required to handle data in accordance with UK GDPR.
We will never share your data with another property agency, a marketing company, or any third party for purposes unrelated to your enquiry or transaction.
How long we keep it
How long we keep it
Enquiry data — 24 months from the date of last contact, unless a transaction results from the enquiry.
Transaction data — 7 years from the date of completion, as required by HMRC regulations.
Marketing data — until you unsubscribe, after which it is deleted within 30 days.
AML documentation — 5 years from the date of transaction, as required by the Money Laundering Regulations 2017.
How long we keep it
How long we keep it
Enquiry data — 24 months from the date of last contact, unless a transaction results from the enquiry.
Transaction data — 7 years from the date of completion, as required by HMRC regulations.
Marketing data — until you unsubscribe, after which it is deleted within 30 days.
AML documentation — 5 years from the date of transaction, as required by the Money Laundering Regulations 2017.
Your rights
Your rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you. Correct any inaccurate data we hold. Delete your data, subject to any legal obligations we have to retain it. Restrict how we process your data in certain circumstances. Object to processing based on legitimate interests. Portability — receive your data in a structured, machine-readable format.
To exercise any of these rights, contact hello@aurumproperty.co.uk with the subject line "Data Request." We will respond within 30 days.
If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.
Your rights
Your rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you. Correct any inaccurate data we hold. Delete your data, subject to any legal obligations we have to retain it. Restrict how we process your data in certain circumstances. Object to processing based on legitimate interests. Portability — receive your data in a structured, machine-readable format.
To exercise any of these rights, contact hello@aurumproperty.co.uk with the subject line "Data Request." We will respond within 30 days.
If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.
Cookies
Cookies
We use three categories of cookies:
Essential cookies — required for the site to function. Cannot be disabled.
Analytics cookies — used to understand how the site is being used. Can be disabled via the cookie banner.
Preference cookies — used to remember your settings. Can be disabled via the cookie banner.
We do not use advertising or tracking cookies. We do not participate in any cross-site tracking or retargeting programmes.
Cookies
Cookies
We use three categories of cookies:
Essential cookies — required for the site to function. Cannot be disabled.
Analytics cookies — used to understand how the site is being used. Can be disabled via the cookie banner.
Preference cookies — used to remember your settings. Can be disabled via the cookie banner.
We do not use advertising or tracking cookies. We do not participate in any cross-site tracking or retargeting programmes.
Changes to this policy
Changes to this policy
We may update this policy from time to time. The date at the top of the page reflects the most recent revision. Material changes will be communicated to subscribers via email.
Changes to this policy
Changes to this policy
We may update this policy from time to time. The date at the top of the page reflects the most recent revision. Material changes will be communicated to subscribers via email.
Contact
Contact
For any questions about how we handle your data:
Data Controller: James Harlow Aurum Property Ltd 12 Mount Street, Mayfair, London, W1K 3NR hello@aurumproperty.co.uk +44 20 7946 0312
Contact
Contact
For any questions about how we handle your data:
Data Controller: James Harlow Aurum Property Ltd 12 Mount Street, Mayfair, London, W1K 3NR hello@aurumproperty.co.uk +44 20 7946 0312